FAQ

How do I order online?

Ordering online is quite simple really. Simply navigate the site and find the decals you need. The quantity pricing breakdown is shown down below your product options on the right of the screen. You can customize your baseball bats simply by entering your custom wording/ numbers. Hit “ADD TO CART” at the very bottom. You can access your Shopping Cart anytime on the right side of the screen. Click Checkout to finalize your order by entering your shipping and payment information.

 

What is the current turnaround time?

Turnaround time can vary from season to season. To check the most up to date turnaround times click here to see the Shipping Policy Page.

 

What is our shipping policy?

Orders with us are put into our production queue on a first come first serve basis. To be fair to all our customers and keep things running nice and smooth, we do not offer “pay to rush” production options. You can however opt for 2 day or overnight shipping options. *Remember there is always a production time associated with every order. See below for production times. We always try to help our customers with their due dates, so let us know if the “additional comments” box on your products. We’ll do our very best.  Any baseball bats or apparel that require custom proofs are being emailed in 1 business day from the order date for your approval.

 

What kind of payment do you accept?

We accept Visa, Mastercard, and American Express credit or debit cards. We also accept purchase orders from approved schools along with personal checks via snail mail. You will need to order over the phone to pay with a check, money order, or purchase order. We will not start production on your order until the check or money order has been received and processed.

 

Do you offer dealer discounts?

Yes, we welcome dealers to contact us at 908-902-3193 to inquire about discounts and pricing. You can also find more information and a contact form on our website. Click the Shopping Cart tab on the right side of the screen and click Wholesale Accounts.

 

What are the shipping methods you offer?

- We ship with FedEx and also with USPS. International orders ship with USPS International. We offer FedEx Overnight, FedEx 2nd day shipping, and USPS Express Overnight. All of these options are offered to you once you reach the Checkout portion of the ordering process. You will be able to see pricing for each option before you place the order. Pick up is also available for local Kansas City area orders.

 

What is our Return Policy?

Stud Lumber LLC.® is committed to providing its customers with quality products and exceptional service. Because our products are highly custom, we are not able to exchange any custom made items.

Return shipping charges are the responsibility of the customer.

Please allow 7 business days for your return to be processed. Any Approved Credit will show up on your credit card statement within 1 to 2 billing cycles.

Contact customer service at info@studlumber.com  for assistance in requesting a return of any of your item(s) or to report shipping damages or defects.